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  • What is single origin chocolate?
    Single origin chocolate is chocolate made from cocoa beans of one source. In our bars, we typically use beans from one region in a country such as the Alto Beni region in Bolivia. After getting beans from a particular region, we modify each step/decision in the chocolate making process such as roasting, amount of sugar to add, whether to make milk or dark chocolate to bring out the best flavor of that bean in the chocolate bar.
  • What is the shelf life of these chocolate bars?
    Chocolate bars can last a long time. Conservatively, we recommend eating them within a year of them being produced.
  • How to store the chocolate bars?
    We recommend storing the chocolate bars in a cool and dry place, away from sunlight. The chocolate bars should be stored at temperatures around 55-68°F (13-20°C), the same temperature maintained in most homes. Once opened, it is preferred that the bars are stored in an airtight container. Further, it is unideal to store chocolate bars in a fridge, where the chocolate becomes susceptible to absorbing other flavors.
  • Are your chocolates vegan?
    Our dark chocolates are vegan. We don't use any animal products to make them. Our dark milk chocolates are made with real milk powder and are not vegan.
  • How can I get my ordered products?
    Shipping: We ship Monday through Thursday, pending product availability. We use USPS Ground, which takes 2-5 business days. Currently our chocolate is only available in California. If the weather is too hot, we may wait for the next day to ship. You will receive an email when the chocolate leaves our facility. Pick up Orders can be picked up in Fremont, California (near Fremont Hub). Orders can be picked up between 5.30 pm - 8 pm on Mon - Fri. For requesting pickup on the weekend, please email us at to coordinate a convenient time. The exact pickup address will be shared once the order is complete.
  • Where are Caya products made?
    All our products are made in a home kitchen in Fremont, California.
  • What kind of licensing does the manufacturing facility have?
    Our home kitchen is a certified Cottage Food Operation under California law. Our permit number is PT0327482 and has been issued by Department of Environmental Health, Alameda County.
  • What is your return policy?
    Unfortunately, due to the nature of our small-batch handmade chocolate products, we are unable to accept returns. We take great care in ensuring the quality of our chocolates and guarantee that they are made with the finest ingredients. However, if you have any issues with your order or product, please contact us and we will do our best to address your concerns and find a resolution. We want all of our customers to be satisfied with their Caya chocolate experience. Thank you for your understanding.
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